Call 800-605-3731

Customer Service

Shipping and Handling (S&H)

<br >Standard Shipping Fees for USA and APO/FPO Addresses USPS First Class Mail
PURCHASE SUB-TOTAL SHIPPING FEE
                             $1.00 to $49.99                                           $4.99
                             $50.00 and up                                                   FREE
<br >
<br >
Standard Shipping to US and APO/FPO. See shipping rates above. Shipment within 3-5 business days and delivery within 4-7 business days within continental US for orders in-stock*. Allow 7-10 business days delivery for APO/FPO addresses. <br >

<br > USPS Express Mail/USPS Priority Mail/UPS Red Shipping to Alaska, Hawaii, and US Territories: $19.95 flat rate by air. Delivery within 24- 48 hours for orders in-stock* (orders must be placed by noon, Pacific Time, Monday-Thursday.)
<br > Delivery to Canada: See shipping rates above. Delivery within 10-21 days for orders in-stock*. Delay may be caused by customs regulations.
<br > NOTE: Express and overnight orders NOT applicable to P.O. Boxes, APO/FPOs, and international addresses.<br >
*Out of Stock and Back Orders:
<br >
All in-stock items will be shipped immediately. Any unavailable item (on backorder or temporarily out of stock) on a multiple-item order will be shipped separately within 30 days. Out of stock or back-order items are typically shipped within 30 days and will not be billed until time of shipment.<br >

We will ship your merchandise within 2-3 working days of payment unless express shipment is paid for and requested or item is out of stock. If you only purchased one item and is unavailable or on back-order, we will e-mail you the status and estimated availability date. You may cancel your order if we are unable acquire the merchandise within 30 days or a time frame acceptable to you.<br > <br > State of California Shipping:
<br >
All purchases made by residents of California, USA, are subject to 7.75% sales tax. Everywhere else is NOT subject to sales tax.<br >

International Shipping:<br >
Standard international shipping worldwide through United States Postal Service (USPS) First Class Mail is the only method currently available for a flat rate of $11.99 (US.) Additional taxes and/or duty charges for your country are your responsibility and are NOT calculated in the total charge during check-out. An additional freight charge for purchases weighing over 2 pounds will be added to your final total and adjusted at the time of shipping, only when applicable. <br > <br > For specific questions or exact charges, please call our toll-free Customer Service at 1-800-605-3731, send us a fax to 1-800-605-3731, or e-mail . <br >

Tracking your order:<br >
Upon payment, you will automatically receive an e-mail notification from ExcessLingerie.com regarding receipt of payment. If shipment is through USPS Express/Priority Mail or UPS Ground/Air, you will receive another e-mail which includes a tracking number(s) for your convenience, easy tracking, and peace of mind. Our international shipment does NOT currently include package tracking.<br > <br >

PLEDGE OF COMMITMENT TO OUR VALUED CUSTOMERS:<br > <br >
  • We will ship your merchandise discreetly to protect your privacy.<br >
  • We will NOT share any personal information you provide us to other companies.<br >
  • We will continue to use highly safe and secured payment processing system for your protection. <br >
  • We will try everything within our power to meet your expectation and satisfaction!
<br >

Privacy & Security


I. GENERAL BROWSING:<br >
ExcessLingerie.com may gather navigational information about page visits within our website. The information helps us better understand our customers' preferences and improve upon online shopping experience. The more we know our clients’ preferences, the better we can provide and offer the features, services and products that will cater to those needs. In the process of gathering navigational information, ONLY non-personally identifiable information such as domain type, browser version, service provider, and IP address, etc., may be collected.

<br > We are a responsible company. Even though we use disclaimers, we cannot prohibit minors from visiting our website. Due to the nature of this website, especially the “Risqué Page,” we are assuming that visitors that browse through our website are at least 18 years of age or older, when applicable. The “RISQUÉ-ADULT” tab opens with a “disclaimer page” before Users can access the more sexy and revealing lingerie. The disclaimer page gives Users the option to leave the page/site or “enter” to continue browsing. Please refer to the Terms of Use button at the bottom navigational bar for more details.
<br > II. COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION:<br > <br > We collect electronic information you provide us such as name, address, e-mail address, recipient's physical or e-mail address, telephone number, and credit card number when you open or update an account, shop online, and purchase or send a gift certificate. These information are used to enable delivery of ordered merchandise, fulfill specific requests, contact you and/or the recipient(s) when necessary, verify information, respond to your inquiries, and to provide services and information about our products.
<br > NOTE: All customer information in our database is used solely by our company. We will NOT provide or share any customer information to other companies.<br >
If you are visiting ExcessLingerie.com from outside of the United States, your orders placed through us will be accepted and fully processed and shipped from the San Diego, California, USA. All information you provide us will be securely maintained in our web servers and/or internal systems located within the U.S., and protected as noted in this Privacy and Security Policy.
<br >
We may disclose specific information about you (if necessary) based upon our good faith belief that it is necessary to conform and/or comply with the law or is necessary to protect other Users of our website or the public. <br >

III. UTILIZATION OF COOKIES:<br >
ExcessLingerie.com uses a browser feature known as a cookie, which is saved on your computer hard drive. Cookies allow us to be more responsive to your needs by delivering a better and more personalized experience to you. Cookies are also used to help keep track of your page/item clicks while browsing our website, how many items you put into your shopping bag, and if you have previously visited ExcessLingerie.com, etc. <br > <br > We also use cookies and online technology which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mail. If you register or purchase product through us, navigational information from previous browsing visits may be associated with the personal information you provide. Your personal information will remain confidential and will NOT be shared with other companies.<br >
IV. LINKS:<br >
For your convenience, our website may contain links to other sites. ExcessLingerie.com is NOT responsible for the privacy practices and/or content of such websites nor the privacy practices of websites that link to ExcessLingerie.com, with or without our consent.

<br > V. SHIPPING AND HANDLING:<br >
We will ship your merchandise discreetly to protect your privacy. Please refer to the “Shipping” tab on the navigational bar for detailed information about shipping and handling.

<br > VI. E-MAIL:<br >
ExcessLingerie.com allows you to receive exclusive information about special offers, new products, and more. While paying for your purchase(s) online, you may check-off the box option during the check-out process if you prefer to be added to our e-mail list or simply send us an e-mail request to ExcessLingerie@gmail.com. If at any time you would like to stop future delivery of our e-mail, please send us an e-mail request with the SUBJECT: Remove From E-Mail List.<br >

VII. APPLICABILITY OF PRIVACY AND SECURITY STATEMENT:<br >
This Privacy and Security Policy applies to all information collected online at ExcessLingerie.com and its affiliates.

<br > VIII. QUESTIONS/CHANGES IN POLICY:
<br >
If you have any questions or concerns regarding our Privacy and Security Policy, please feel free to contact us (click the Contact Us tab at the bottom navigational bar.) An "update note" will be shown at the end of the policy to reflect the latest date of revision.<br >

IX. SECURITY STATEMENT: <br >
ExcessLingerie.com uses safe and highly secured website maintenance and payment processing systems for your protection. Our website enforces stringent security measures, utilizing 128 bit SSL environment which is one of the fastest, safest, and simplest method for secure payment processing and personal information integrity. In addition, ExcessLingerie.com is also protected by built-in Yahoo Small Business security measures. This means your online purchases should be processed and maintained through very secured connection. <br >

It is our policy NOT to send credit card information via e-mail, or ask for your online Password, etc. We recommend that you apply the same practice in all of your online activities. While we implement the above security measures in this site, please be advised that 100% security is not always possible.

Returns & Exchanges


We value our customers' patronage! We will exhaust every option available to cater to our customers’ needs. If dissatisfied for any reason with any of the products we offer, please return it to us within 30 days of shipment for credit, exchange, or refund. <br >
Exceptions to Returns and Exchanges
<br >
Due to the nature of our products and specific State laws, as well as your protection, we may NOT under any circumstances, accept returned items (for exchange or refund) that have already been worn or obviously tried on/used, especially such items as panties, hosiery, men’s lingerie and clearance items. Any product shipped in manufacturer packaging MUST be returned unopened, otherwise, we cannot accept the item(s) for refund or exchange. We appreciate your cooperation and understanding.

<br > Instructions for Returns, Exchange, or Refund
<br >
When returning item(s) for credit, even exchange, or refund, please make a copy of your invoice and indicate on the “Message" portion of the invoice one or more applicable reason(s) listed below and ship it along with the item(s):<br >

  • Defective product
  • Dislike product
  • Late delivery
  • Unhappy with quality and/or workmanship<br >
  • Wrong item ordered/shipped<br >
  • Wrong size ordered/shipped<br >
  • Wrong color ordered/shipped<br >
  • Product not as shown or described
  • Other (please specify)

Ship the item(s) to be returned in the original shipping container (if possible) or a comparable package, then securely tape all openings. Choose your shipping carrier and clearly/legibly write our company name and address along with your return address on the package. For security and liability reasons, we recommend that you insure the package for its value and obtain a receipt from the carrier. <br >

NOTE: Please click on the Contact Us button at the bottom navigational bar for our address and contact information. <br >
What is Refundable and Exchangeable?
<br >
Only the purchase price and applicable taxes will be credited or refunded. Shipment, gift-wrapping, or any other fees may NOT be credited or refunded. We perform quality assurance inspection on all items prior to shipment to check for defects, poor quality and/or workmanship. If the reason for return is solely OUR fault (example: delivered late, wrong size, color or item was shipped, etc), we will credit you with the amount you spent shipping the item(s) back to us. Depending upon the reason for exchange, you may (Ex: dislike product) or may not (Ex: defective product) be billed additional applicable charges for re-shipping the items back to you. If the reason for the exchange is solely OUR fault, we will pay for all re-shipping cost(s). Again, we appreciate your cooperation and understanding! <br >